Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Make reservations: Name, phone number, email address, party size, date/time preferences, special requests
• Place orders: Contact information, delivery address, payment information, order preferences
• Create an account: Name, email, phone number, password, communication preferences
• Subscribe to marketing: Email address, phone number for SMS, preferences
• Submit inquiries: Contact information, message content, event details
• Apply for employment: Resume, employment history, references, background information
• Enter our gaming lounge: Government-issued identification information for age verification

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages viewed, links clicked, time spent on pages, referring URLs
• Location data: General geographic location based on IP address
• Cookies and similar technologies: Session information, preferences, authentication tokens

1.3 Gaming-Related Information

For gaming activities, we may collect:

• Government-issued identification information (for age and identity verification)
• Gaming activity records as required by Nevada Gaming Control Board regulations
• Transaction records related to gaming activities
• Self-exclusion status and related documentation

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Processing and fulfilling reservations and orders
• Providing customer support and responding to inquiries
• Managing your account and preferences
• Facilitating payment processing
• Verifying age and identity for gaming access (21+ requirement)

2.2 Legal and Regulatory Compliance

• Complying with Nevada Gaming Control Board regulations and reporting requirements
• Maintaining records as required by Nevada Revised Statutes Chapter 603A
• Responding to legal process, court orders, or regulatory requests
• Preventing fraud, illegal activity, and security threats
• Enforcing our Terms of Service

2.3 Business Operations

• Improving our services, website, and customer experience
• Analyzing usage patterns and trends
• Training staff and quality assurance
• Internal administrative purposes

2.4 Marketing Communications

• Sending promotional emails, newsletters, and special offers (with your consent)
• SMS marketing messages (with your explicit opt-in consent)
• Personalized recommendations based on your preferences

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us directly.

3. Information Sharing and Disclosure

3.1 Limited Disclosure Circumstances

We may share your information only in the following limited circumstances:

Service Providers

We engage trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and use it only for the purposes we specify:

• Clerk: Authentication and user account management
• Convex: Database and backend services
• Resend: Email delivery services
• OpenTable: Reservation management
• Payment processors: Secure payment handling
• Analytics providers: Website usage analysis

Legal Requirements

We may disclose your information when required to:

• Comply with applicable laws, regulations, or legal process
• Respond to lawful requests from government authorities, including the Nevada Gaming Control Board
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service
• Investigate potential violations or fraud

Gaming Regulatory Disclosure

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4. Data Security

We implement and maintain reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices are informed by industry frameworks including NIST and align with Nevada Gaming Control Board cybersecurity requirements.

4.1 Security Measures

• Encryption of data in transit using TLS/SSL protocols
• Secure data storage with access controls
• Regular security assessments and monitoring
• Employee training on data protection practices
• Incident response procedures

4.2 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill the purposes described in this policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements

Gaming records are retained for a minimum of five (5) years as required by Nevada Gaming Control Board regulations. Other records may be retained longer if required by applicable law or for legitimate business purposes.

5. Your Rights and Choices

5.1 Nevada Privacy Rights

Under Nevada law, you have the following rights:

• Right to Opt-Out of Sale: Direct us not to sell your personal information (NRS 603A.340). Note: We do not sell personal information.
• Right to Know: Request information about the categories of personal information we collect and how it is used.

5.2 Access and Correction

You may request access to the personal information we hold about you and request corrections to any inaccurate information. Please note that certain information may be exempt from such requests under applicable law, including information maintained for regulatory compliance purposes.

5.3 Deletion Requests

You may request deletion of your personal information. However, we may retain certain information as required or permitted by law, including:

• Information necessary for regulatory compliance (gaming records)
• Information required for legal defense or ongoing litigation
• Information needed to complete transactions or provide services you requested
• Information retained for fraud prevention and security purposes

5.4 Marketing Opt-Out

• Email: Click "unsubscribe" in any marketing email or contact us directly
• SMS: Reply STOP to any marketing text message
• Account Settings: Update your communication preferences in your account

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your reservations, orders, or account.

5.5 How to Exercise Your Rights

To exercise any of these rights, please submit a verifiable request to us at:

• Email: privacy@lexiesbistro.com
• Phone: (702) 444-0391
• Mail: 3610 Sunridge Heights Pkwy, Suite 100, Henderson, NV 89052

We will respond to verifiable requests within the timeframes required by applicable law. We may require verification of your identity before processing requests.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable essential website functionality
• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze website traffic and usage patterns
• Deliver relevant content and advertisements

Cookie Choices: Most web browsers allow you to control cookies through browser settings. You can typically choose to block or delete cookies, though this may impact website functionality.

Do Not Track: Our website does not currently respond to "Do Not Track" signals from web browsers, as there is no industry-standard protocol for such signals.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age, and our gaming services are restricted to individuals 21 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

8. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

THE COMPANY SHALL NOT BE LIABLE for the privacy practices, data collection, or security measures of any third-party websites or services, even if linked from our website.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We will update the "Last Updated" date at the top of this policy to reflect when changes were made.

Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of those changes. We encourage you to review this policy periodically.

For material changes that significantly affect how we use your personal information, we will make reasonable efforts to provide notice, such as by email or prominent notice on our website.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For general inquiries not related to privacy, please contact us at info@lexiesbistro.com.